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Payment error rates aren't just a quality metric anymore, they hit state budgets directly.
Most errors come from incomplete interviews, outdated household data, and unreported changes.
Our Approach
Help caseworkers collect accurate information in as few touches as possible &
help participants report changes correctly.



A pre-screening voice agent collects eligibility information, identifies missing details, and updates applicant records before caseworker review.


Guides caseworkers in real time during interviews, so information is complete, consistent, and properly documented.
Average Caseworker Interview: 45 minutes
Healthy Together: 10 minutes

Reduce administrative burden and improve data accuracy with automated, SMS-based change reporting that makes it easy for participants to report household changes.
Gap Check
Reviews the 1240 as submitted; flags any missing or incomplete items and outstanding verifications.
AI Voice Agent
Proactive outreach call to collect missing information and re-verify application details ahead of the interview.
Upload & Validate
Omni-channel notification with a secure link to upload required documents. Each document validated and delivered to ECF.
Live Analysis & Guidance
In-interview AI Assistant: real time probing questions that help the interviewer certify a clean, ready case.
Schedule a Demo
AI Offerings
AI Doc Extraction
AI Business Rules Engine
AI Voice Agent
AI Caseworker Assistant
Solutions by Program
Medicaid CE
Medicaid E&E
Medicaid FWA
WIC
SNAP
SUN Bucks
FMNP
Crisis Management
Communications
Company
Press & Blog
Careers
Privacy Policy
Terms & Conditions
Resources
FMNP Help Center
Help Center
Give Feedback
Android App
iOS App
Need Help?
Schedule a Live Demo

Payment error rates aren't just a quality metric anymore, they hit state budgets directly.
Most errors come from incomplete interviews, outdated household data, and unreported changes.
Our Approach
Help caseworkers collect accurate information in as few touches as possible &
help participants report changes correctly.



A pre-screening voice agent collects eligibility information, identifies missing details, and updates applicant records before caseworker review.


Guides caseworkers in real time during interviews, so information is complete, consistent, and properly documented.
Average Caseworker Interview: 45 minutes
Healthy Together: 10 minutes

Reduce administrative burden and improve data accuracy with automated, SMS-based change reporting that makes it easy for participants to report household changes.
Gap Check
Reviews the 1240 as submitted; flags any missing or incomplete items and outstanding verifications.
AI Voice Agent
Proactive outreach call to collect missing information and re-verify application details ahead of the interview.
Upload & Validate
Omni-channel notification with a secure link to upload required documents. Each document validated and delivered to ECF.
Live Analysis & Guidance
In-interview AI Assistant: real time probing questions that help the interviewer certify a clean, ready case.
Schedule a Demo
Support
Help Center
AI Offerings
Solutions by Program
Company
Resources
Need Help?
AI Doc Extraction
AI Voice Agent
AI Business Rules Engine
AI Caseworker Assistant
Health Programs
Medicaid CE
Medicaid E&E
Medicaid FWA
Food Programs
WIC
SNAP
SUN Bucks
FMNP
Crisis Management
Crisis Management
Communications
About Us
Press & Blog
Careers
Legal
Privacy Policy
Terms & Conditions
Support
FMNP Help Center
Help Center
Give Feedback
Downloads
Android App
iOS App
Schedule a Live Demo

Payment error rates aren't just a quality metric anymore, they hit state budgets directly.
Most errors come from incomplete interviews, outdated household data, and unreported changes.
Our Approach
Help caseworkers collect accurate information in as few touches as possible &
help participants report changes correctly.
A pre-screening voice agent collects eligibility information, identifies missing details, and updates applicant records before caseworker review.





Guides caseworkers in real time during interviews, so information is complete, consistent, and properly documented.
Average Caseworker Interview: 45 minutes
Healthy Together: 10 minutes
Reduce administrative burden and improve data accuracy with automated, SMS-based change reporting that makes it easy for participants to report household changes.

Gap Check
Reviews the 1240 as submitted; flags any missing or incomplete items and outstanding verifications.
AI Voice Agent
Proactive outreach call to collect missing information and re-verify application details ahead of the interview.
Upload & Validate
Omni-channel notification with a secure link to upload required documents. Each document validated and delivered to ECF.
Live Analysis & Guidance
In-interview AI Assistant: real time probing questions that help the interviewer certify a clean, ready case.
Schedule a Demo
Support
Help Center